FAQs

We accept Visa, Mastercard, American Express, Apple Pay, Samsung Pay, Google Pay and Paypal

When will my order ship?
All orders ship within 3-5 working days for local (Singapore) delivery. International orders will take approximately 7-28 days dependant on the location and shipping regulations. If you have placed the order over the weekend, the package may not ship until the following Tuesday of the coming week.

How do I cancel my online order?
Please call us at +65 8218 8811 or email us at yaya@imssg.com, so we can assist you with cancelling your order.

I accidentally put in the wrong shipping address! How can I change that?
Please call us at +65 8218 8811 or email us at yaya@imssg.com and have your order confirmation number ready. If the order hasn’t shipped already, we will happily change the address for you.

Returns / Exchanges

How do I return or exchange my order?
Please send the product back to us to the address provided on the packing slip or return form, and circle the item that you are returning/exchanging. Let us know if you would prefer a refund or exchange. Upon inspection of the item, we will follow your instructions for either a return or exchange. Please allow 3-10 business days to process the order. Please note that you will be responsible for all shipping costs.

Can I return my headphones to you if I bought them from a retail store?
If you purchased your product through a certified dealer, please follow their listed return policy for any exchanges or returns.

Warranty

We offer a 1-year Limited Warranty for Manufacturer’s Defects. See details here. If you believe you have received a defective product upon arrival, please contact us immediately at +65 8857 0421 or email service@imssg.com for further instructions.